Introduction:
The Balanced Scorecard is a unique management system that focuses an organization on its strategy as derived from its vision. Indeed, the 'lagging' financial measures for gauging performance are complemented with 'leading' measures set from the perspectives of Customer satisfaction, Internal business processes and Organization learning and growth.

Objectives:
At the end of the course, participants would:
 Understand the concept of balance scorecard
 Build the balance scorecard for their departments and units
 Use the balance scorecard as a measurement tool

Contents:
 Origin and evolution of the balance scorecard
 Principles of the strategy focused organization
 Building Corporate and Unit Scorecards
 Implementation and periodic reviews
 Alignment of the reward system with continuous improvement initiatives
 BSC project/Implementation plan
 BSC assessment & reward

Duration & Dates: 2days; See program guide for dates

For Whom:
Supervisors, Officers/Managers

Fee: N85,000 per person
NB: Available as open or in-plant